Reflections on Leadership
“Attitude is a little thing that makes a BIG difference.” – Winston Churchill
A strong staff tenure is something some of us are lucky enough to enjoy, but loyalty works both ways. With an average tenure of eight years from the ICMSA team, Managing Director, Emma Bowyer not only demonstrated a profound
loyalty to her employees but maintained an unwavering positive attitude. Best explained by those who appreciate her the most, her staff.
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In what has been a challenging time, Emma has fostered a sense of security and positivity. From day one of working from home, she had a plan in place and developed a structure to keep the team connected and confident in our roles.
She
regularly keeps the ICMSA team up to date with the changing situation and how these changes affect us. The way that Emma has managed ICMSA during this time makes me all the more grateful to be a part of this amazing team.
Jemma Hampel, Conference Services Coordinator
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It has been amazing to have this feeling of safety during these insane times, especially as I am not from Australia and don’t have that additional security of family nearby. Emma’s open communication about the company’s positive
financial position has been a constant reassurance not only that my job remains safe, but in knowing that I am working as part of a kind and supportive family.
Siobhan Jensen, Event Manager
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During this uncertain and unexpected times, Emma has provided ICMS Australasia staff with a stable and secure job as well as reassurance. Allowing us to work from home, staying engaged with the team and working collectively as a
company as
a whole, has been appreciated and acknowledged. There has been extra care provided for mental health support and she has frequently kept in communication with us all, individually. Emma should be commended on her ability to keep our
jobs
safe and assure us that as a company, we will overcome this unfortunate period.
Shanel Narayan, Event Manager
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Emma has always been an exceptional leader, but this challenging time has made her skills as a leader evidently clear. She has continued to remain positive for ICMSA as a company, the staff, our clients and herself. It is always a
pleasure
to work alongside Emma and the past ten weeks have clearly shown the compassion, positivity, strength and leadership of our Managing Director.
Ainslie Bishop, Event Coordinator
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Throughout the uncertainty of the COVID-19 situation, Emma has shown great guidance and steadiness in the way she has steered the staff and clients. In conversations with staff and clients, she has had the ability to alleviate any
apprehension or hesitancy through being clear, well informed, calm and positive. She has been able to provide our clients with up to the minute information about the changing environment, restrictions and the Events Industry. She has
ensured that during the restriction period and working from home, that we have all been kept in contact and remained motivated and optimistic. Emma has always been available to help and offer her expertise and direction. The
steadiness
has meant we have been able to continue on with business as usual.
Emma Taylor, Event Manager
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To see how our staff and valued clients managed working from home, please visit icmsaust.com.au.
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